Complaints, Comments and Suggestions

If things do go wrong, the Surgery would like to hear from you, so that we can quickly put them right and learn from your experiences.

We would also like to know what you think about our services generally and what suggestions you have for improvements.  We are also pleased to hear about and pass on your praise and comments about the staff and their efforts to help you.

If you wish, you may use this feedback form

Our Complaints Procedure is here.

Healthwatch Dorset is your local consumer champion for health and social care services.  Healthwatch listens to what people have to say about their local health and social care services (both the good and the not so good) and uses that feedback to work with the providers of those services to make things better for local people. They can’t deal with individual complaints but they can use your views to influence the decision makers.

Contact details:

Tel 0300 111 0102

Email us at

Write to us (free) at Healthwatch Dorset, Freepost BH1902, 896 Christchurch Road, Bournemouth BH7 6BR

Or find us at your local Citizens Advice Bureau

Dorset Advocacy

Our health is one of the most important things we have; we expect the best from our NHS doctors and nurses and others that look after our health. If something goes wrong it can be distressing, even devastating. We don’t always know who to complain to, what to say or how to say it. Help with NHS Complaints is a free and independent service that listens, offers support and representation to people who are unhappy about their experiences with the NHS. If you need help and support to make a complaint call 0300 343 7000 or use the contact form on our website or you can email


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