Every patient at Puddletown Surgery is allocated a named GP. If you don't know who this is, you can find out by asking at Reception. If you wish to change your named GP, simply let the Receptionist know and this will be changed for you
The reception Team forms the hub around which the rest of the surgery revolves. They are here to meet and greet patients, their relatives, health professionals and visitors to the surgery. They handle all incoming telephone calls, taking messages for doctors, nurses, Health Visitor, other Health Care Professionals and practice manager.
They respond to requests for test results, surgery appointments, visits from the doctors, follow-up of outpatient appointments at the hospital, and are able to give general advice.
Receptionists manage the supplies of all patient information leaflets and the displays on the waiting room notice boards.
The support they provide to the whole team is critical to the smooth running of the surgery and their pleasant, co-operative and kind disposition is appreciated by staff and patients alike.